Lemon Square Rewards — Member Guide

Everything you need to know about earning points, unlocking rewards, and getting the most out of your membership.

What is Lemon Square Rewards

Lemon Square Rewards is our loyalty programme. Every time you buy from a Lemon Square Bakery Treats branch and record it in the app, you earn points. Points move you toward rewards you can redeem for discount vouchers, free products, and members-only offers. The more you visit, the higher your membership tier and the faster you earn.

The cycle is simple: Purchase → Earn points → See your progress → Unlock a reward → Redeem it → Get a voucher → Come back and buy again.

Creating your account

Open the site and tap Create my account.
Enter your first and last name.
Provide a mobile number or an email address — at least one, you may give both. This is what you will use to sign in.
Optionally add your birthday (so you get a birthday treat) and your home branch.
Choose a password (at least 6 characters) and confirm it.

Your membership is active immediately and you get a member code like LSR-000123.

Use either your registered mobile number or your email, plus your password. Forgot your password? Tap Forgot password? on the sign-in screen to generate a reset link.

Your dashboard

The dashboard is your home screen. It shows:

Section	What it tells you
Points balance	Points you can spend right now.
Membership tier	Your current level (Regular, Silver, Gold, VIP…).
Progress to next reward	A bar showing how close you are to the next reward you can afford.
Points earned / redeemed / expiring	Lifetime totals and points that expire in the next 30 days.
Rewards you can aim for	A shortlist of rewards, cheapest first.
My vouchers	Active vouchers ready to use.
Recent transactions	Your latest recorded purchases and the points they earned.
Active promotions	Current offers that apply to you.

Earning points

Points are based on how much you spend. The standard rule is every ₱100 = 1 point, rounded down — so a ₱250 purchase earns 2 points, ₱560 earns 5 points. Higher tiers earn a multiplier (for example Gold earns 25% more on every purchase). Bonus points from milestones, your birthday, or comeback offers are added on top.

Points are only credited once a purchase is verified. Receipt claims and counter entries by staff are usually verified automatically.

Adding a receipt

Bought something and want your points? Go to Transactions → Add a receipt and enter:

the branch where you bought;
the purchase date;
the transaction / OR number printed on your official receipt;
a clear photo of the receipt (this is required).

The system looks up that exact receipt in the POS records and locks it so it can't be claimed again. Your submission then goes to a Lemon Square staff for review — once they confirm your photo matches, your points are credited and the status changes from under review to verified. You can also ask branch staff to record the purchase for you at the counter, which is credited right away.

The receipt photo stops anyone from guessing transaction numbers to claim points that aren't theirs. Each receipt can be claimed once — keep your official receipt until your points appear.

Membership tiers

Your tier is based on the points you earn over a rolling period. As you cross each threshold you move up automatically and unlock better perks; you're notified when you're upgraded.

Tier	Typical perks
Regular	Earn points, access member rewards.
Silver	Bonus points, seasonal member vouchers.
Gold	Bigger bonus points, exclusive Gold vouchers, priority rewards.
VIP	Highest earn rate, VIP-only offers, enhanced birthday reward.

Exact thresholds and benefits are set by Lemon Square and shown on your dashboard.

Rewards & redeeming

Open the Rewards tab to see the catalogue. Each reward shows its point cost and what you get. When you have enough points (and meet any tier requirement), tap Redeem and confirm.

Your points are deducted immediately.
A voucher is created in your Vouchers tab (some rewards may need staff approval first).
The redemption appears in your history.

Reward types include discount vouchers (a peso amount or a percentage off), free Lemon Square products, buy-one-get-one offers, and members-only or tier-only offers.

Using vouchers

Every voucher has a code, a value, an optional minimum spend, and an expiry date. To use one, show the code to the cashier at any Lemon Square branch during your purchase. The staff validate it and mark it used — you'll get a confirmation notification. Used and expired vouchers move to Past vouchers.

Promotions

The Promotions tab lists current campaigns — new products, seasonal and weekend deals, discounts, and members-only offers. Some are limited to a tier or a specific branch, so you only see the ones that apply to you.

Birthday & comeback treats

🎂 Birthday treat

Add your birthday under Profile and, on your birthday, a card appears on your Dashboard and Rewards page:

🎂 Happy Birthday! Your Lemon Square Birthday Treat is waiting for you — a free selected product with a minimum purchase, plus bonus points (2× or more, depending on your tier) on that purchase.

Tap Claim Birthday Reward to generate your voucher — this can only be done once per year, during your birthday window (day, week, or month, as configured). Show the voucher code at the counter on a qualifying purchase to get the free product and the bonus points in one visit. Higher membership tiers get better birthday perks (more points, sometimes an extra bonus voucher) — see your tier's benefits in the card. Changing your birthday on file locks new claims for a short period, to keep the reward fair.

💛 Comeback treat

If you haven't purchased for a while, you may get a "we miss you" voucher or bonus points to welcome you back. Your next verified purchase clears the reminder.

Points expiry

Points expire after a set number of months from when they were earned (typically 12). The dashboard shows how many points will expire in the next 30 days, and you're notified before they're removed. Redeem a reward before then so they don't go to waste.

Notifications

Tap the bell in the top bar to see updates: points earned, rewards redeemed, new vouchers, vouchers or points expiring soon, birthday and comeback treats, tier upgrades, and new promotions. Opening the panel marks them read.

Profile & password

Under Profile you can update your name, mobile number, email, birthday, gender, and home branch, and change your password. Keep at least one of mobile or email on file — that's your login.

FAQ & help

My points didn't show up

Purchases must be verified before points are credited. If you claimed a receipt and it still says pending, ask a branch staff member to review it. Make sure the branch, date, and OR number match your receipt exactly.

"This receipt has already been claimed"

That receipt was already recorded (by you or by staff). Check your Transactions list.

I can't redeem a reward

You either don't have enough points yet, the reward is limited to a higher tier, or it's out of stock. The button tells you which.

My voucher won't work at the branch

Check the expiry date and the minimum spend. Each voucher can only be used once.

I changed my number / email

Update it under Profile. You'll then sign in with the new one.

Need more help? Contact your nearest Lemon Square Bakery Treats branch.